Refund Policy

Refund & exchange

At Tulae , your satisfaction is our top priority. due to the nature of skincare products and to ensure the products integrity and hygiene, we do not accept returns, refunds, or exchanges on any items- used or unused.

we encourage you to review all product descriptions, ingredients, and usage infromation carefully before making a purchase.

 

 PRODUCT ISSUES 

if your order arrives damaged, defective or you received the wrong item, please contact us within 7 days of delivery and we'll be happy to resolve the issue.

email us at support@tulae.store

please include

• Order Number
• A description of the issue
• a clear photo of the items

 

Final Sale Items

All purchases made through Tulae.store are considered final sale.

thank you for understanding and supporting our small business!